Telecom Managed Support Services to Help your Business Succeed
Adaptis Mobile’s end-user support model is for organizations looking to offset the requirement for internal IT resources to manage telecom assets and users, while simultaneously improving end-user satisfaction through efficient support avenues and response times. Each user request is assigned a ticket number for tracking purposes and account administrator visibility. You see how we're supporting your users and which issues are most prevalent in your organization. Issues requiring escalation are managed and sent to the appropriate contacts for approvals and resolution without end-user bottlenecks.
Through a comprehensive and integrated approach, Adaptis Mobile is able to act as an extension of your internal support teams to close support tickets in a timely matter, without the need for lengthy hold times or email support request resolution. End-users have a variety of options when creating new support requests with Adaptis and our teams are trained on resolving requests in a timely and thorough fashion.
Save time, reduce costs and improve end-user satisfaction with Adaptis Mobile.
Phone Support
Our Help Desk team is fully trained to handle technical support requests and account inquiries/changes during regular business hours. Our teams are able to take as much or as little as you require.
Email Support
Adaptis Mobile utilizes a dedicated email support team to respond and complete requests. Each email is assigned a ticket number and responded to in a timely manner, with full support ticket visibility at the administrator level.
Mobile Device Application
The Adaptis Mobile device application empowers users with a direct support avenue and visibility in to usage and costs, specifically for their device. One touch push to call options and automatic ticket creation make the Adaptis app a powerful end-user tool.
Onsite Training Sessions
Adaptis Mobile's teams are equipped to complete on-site client training sessions for multiple users on a variety of topics including mobile technologies, best use practices, general Q&A and other topics that your organization is having challenges with.
Adaptis Mobile’s service teams allow your company to reduce hours spent on telecom related support requests. This includes both mobile device and fixed line assets.
End-users now have a direct support avenue for their support requirements, with a timely turn around on support resolution. Users experience less downtime, quicker resolution timeframes and more time focusing on their core duties.
Replacing mobile device hardware is streamlined by Adaptis Mobile’s solutions, including procurement services through software and direct support requests. Achieve procurement efficiencies and increased account security with Adaptis Mobile’s hardware procurement flows and manager approval processes to save time and enhance visibility and reconcile hardware expenses.
Cost reduction is achieved by internal resource ROI and Adaptis Mobile’s support representatives verifying hardware and usage charges before they are billed to your account.
Adaptis Mobile is compatible with TELUS Mobility, Bell Mobility, Rogers, Sasktel, MTS, Verizon, AT&T and more.
