Open a request
Contact the Adaptis Help Desk with the make, model, device IMEI, and a description of the repairs required.
Business Phone Repair Services
Take the hassle out of broken phones in the workplace.
Adaptis Mobile coordinates business phone repairs for corporate clients, including estimates, shipping labels, repair tracking, certified technicians, and consolidated billing through your Adaptis invoice.
3-5 daysTypical repair return window in most cases, pending part availability.
1 contactRepair requests, estimates, shipping, and updates handled through Adaptis.
B2BAvailable in Canada for Adaptis Mobile business clients.
Convenient Business Repairs
Broken phone? Adaptis has you covered.
Devices can break unexpectedly. When they do, productivity is disrupted and your staff can lose time coordinating repairs, vendors, appointments, invoices, and follow-up.
Adaptis Mobile provides flexible mail-in device repair services. We coordinate a shipping label for you to send the device to an Edmonton repair facility. The device is then fixed and returned to you within 3-5 business days in most cases, pending part availability.
No more travelling to repair stores or calling vendors to schedule appointments. Device repairs are simpler with Adaptis repair services, giving your business a single point of contact for account requests and repair coordination.
Business repair service for Adaptis Mobile clients.Repair service is available to clients in Canada and is exclusive to Adaptis Mobile business clients. Adaptis does not offer consumer device repairs at this time.
Repair Process
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A cleaner path from broken device to repaired phone.
Adaptis keeps the repair process organized so your team does not have to manage multiple vendors, appointments, shipping steps, and billing accounts.
Review the estimate
Adaptis provides a repair estimate so the request can be reviewed and approved before the work begins.
Ship the device
Once approved, Adaptis processes the request and provides a Purolator shipping label to send the device to a repair centre.
Repair and return
Your device is repaired and returned within 3-5 business days in most cases, with notification if delays occur.
Why Adaptis Repairs
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Repair coordination built for business mobility programs.
Adaptis uses certified technicians for replacement of either OEM parts or optional aftermarket parts. Each repair includes a lifetime warranty on all parts and labour against defect.
Less admin work
Reduce time spent coordinating repair vendors, shipping, estimates, appointments, and status follow-up.
Single point of contact
Keep repairs connected to your broader Adaptis account support, procurement, and device management workflows.
Consolidated billing
Mobile device repairs can be billed to your Adaptis invoice to avoid creating extra billing accounts.
Business continuity
Get damaged business devices repaired and returned with a practical process that keeps your users moving.
Supported Repair Brands
Need a simpler way to handle damaged business phones?
Existing clients can contact the Adaptis Help Desk to begin a repair order. New clients can schedule a practical review to see how Adaptis can support repairs, procurement, device visibility, and mobile user support.