Monthly Billing Assessment
Carrier invoices are reviewed for billing errors, unusual charges, optimization opportunities, and potential credit recovery.
Overview and Support Plans
Overview and Support Plans
Choose the right level of Adaptis support for your corporate mobility program. We help companies reduce wireless costs, manage carrier invoices, automate device and account workflows, and support mobile users through dedicated experts and the Adaptis Engage portal.
Managed Service Coverage
Everything your internal team needs to manage corporate mobility with less friction.
Adaptis support plans can include billing review, contract support, procurement, account changes, reporting, mobile policy work, and help desk support depending on how much day-to-day mobility work you want us to own.
Contract Negotiation and RFP
Adaptis uses industry knowledge, carrier relationships, and account insight to help negotiate the right wireless contract.
End User Help Desk
Offset internal IT workload with phone, email, mobile app, and portal-based support, with after-hours options available where required.
Client Portal Visibility
Administrators can see usage, costs, roaming, device records, tickets, account requests, and reporting in one web-based portal.
Procurement Automation
New device orders, hardware eligibility, approvals, fulfillment steps, and order updates move through a managed workflow.
Policy and Environment Reviews
Adaptis can help assess the current environment, define mobile device policy, and support policy compliance.
Account Consolidation
Carrier moves, number porting, account cleanup, and consolidation projects are managed to reduce downtime and confusion.
Training and Project Management
Onsite or remote training can help users understand business mobile best practices and device functionality.
Mobile Apps and Process Improvement
Adaptis can support custom mobile apps, digital forms, reporting improvements, and workflow automation projects.
How It Works
Software, account management, procurement, and support in one operating model.
Adaptis combines the Engage portal with experienced telecom support so account changes, device orders, reporting, and end-user requests move through one organized system.
Seamless account visibility and control.
The Adaptis Engage web-based portal gives administrators visibility into users, devices, plan details, tickets, usage, costs, and account history without installing software.
View costs and usage at the user or department level.Track tickets, requests, and account changes in one place.Support device policy compliance with clear reporting.
Device procurement made easier.
The ordering portal simplifies new device procurement, eligibility checks, approvals, logistics, and hardware cost tracking.
Centralized device ordering for employees and admins.Automated approval flows for a cleaner audit trail.Hardware history and fulfillment reporting stay visible.
Account maintenance automation.
With the Engage admin portal and Adaptis Help Desk, account maintenance tasks are easier to request, track, and complete.
Submit requests through the portal or email Adaptis directly.Move roaming, plan changes, and support items through a clear path.Use Adaptis as an extension of your internal mobility team.
Flexible Support Models
Tier 1
Tier 2
Tier 3
Choose the support model that fits your internal team.
No two companies manage mobility the same way. Adaptis can own day-to-day support, share responsibilities with your admins, or provide the software and reporting layer while your team keeps support internal.
Fully Managed
Best for teams that want Adaptis to manage day-to-day mobility operations, including admin requests, end-user support, procurement, reporting, assessment, policy, and credit recovery.
Schedule DemoShared Management
Best when your internal team keeps end-user support while Adaptis handles admin support, procurement, account assessment, policy review, reporting, and carrier credit recovery.
Schedule DemoSoftware and Reporting
Best when support stays internal and Adaptis provides Engage portal access, real-time changes, report distribution, GL reporting, and account visibility.
Schedule DemoService area
Tier 1Fully ManagedMost complete supportSchedule Demo
Tier 2Shared ManagementAdaptis plus internal teamSchedule Demo
Tier 3Software + ReportingVisibility-first modelSchedule Demo
Managed Services Included
Managed Services Included
Managed Services Included
Managed Services Included
Help desk support for administrators
✓
✓
–
Help desk support for end users
✓
–
–
Hardware procurement and approvals
✓
✓
–
Account analyst and monthly assessment
✓
✓
–
Mobile policy creation or review
✓
✓
–
Carrier credit recovery
✓
✓
–
Software and Reporting
Software and Reporting
Software and Reporting
Software and Reporting
Adaptis Engage portal and real-time changes
✓
✓
✓
End-user report distribution
✓
✓
✓
Manager and branch report distribution
✓
✓
✓
Accounting GL report distribution
✓
✓
✓
Mobile policy creation or review
✓
✓
✓
Adaptis Mobile smartphone app, iOS and Android, MDM optional
✓
✓
–
Professional Services
Professional Services
Professional Services
Professional Services
Every model can be adjusted to fit your internal process. The point is not to force a package; it is to give your mobility team the right level of help, reporting, and control.
Business Impact
Make mobility easier for IT, finance, and employees.
Reduce CostsIdentify billing issues, usage waste, plan mismatch, and carrier optimization opportunities.
Save TimeMove repetitive account work, device orders, and support requests out of overloaded inboxes.
Improve VisibilityGive admins and managers cleaner insight into devices, usage, costs, and actions.
Easy RolloutNo software install is required for the portal, making implementation straightforward.
Outcome
Cost
Admin Time
Visibility
Rollout
Billing assessment and credit recovery
Procurement and approval workflows
Help desk and support routing
Portal reporting and GL distribution
Supported carrier environments
Adaptis supports corporate TELUS, Bell, Rogers, SaskTel, MTS, AT&T, Verizon, multi-carrier account environments, fixed-line services, and international carrier needs where required.
Ready to simplify telecom management?
Schedule a practical review of your corporate mobility environment and see where Adaptis can reduce cost, improve visibility, and give your team time back.