Comprehensive Telecom
Managed Services

Enterprise telecom management is becoming increasingly complex, resource demanding and costly. Effectively managing users, telecom assets/contracts, usage and provisioning can pose vast challenges and support bottlenecks for most companies. Adaptis can help.

Adaptis Telecom Managed Services

Monthly billing assessment, account optimization and credit recovery

Adaptis Mobile's industry knowledge, insight in to similarly sized accounts and carrier relationships allow us to broker the most aggressive contract for your company based on what you truly need. From negotiation to implementation and audit of accuracy, Adaptis manages the entire process.


Carrier contract negotiation and RFP

Offset the requirement for your internal IT teams to support telecom related inquires. Adaptis Mobile’s Help Desk support teams are standing by for email, phone and mobile app support requests, with out of hours support options available to suit your business requirements.


End user help desk support services (24/7 available)

Adaptis Mobile’s industry leading account management tools help to streamline reporting, visibility, usage, costs, roaming requests and setting acceptable usage thresholds to notify users of potential overages.


Client portal access for complete account visibility and control

The Adaptis Mobile hardware procurement portal offers a centralized area to complete new hardware orders for employees, saving time and allowing full transparency in to eligibility and costs. The Adaptis procurement workflows also allow for email approvals when requests are received from end users.


Approval automation for new device orders and account changes

The Adaptis Mobile hardware procurement portal offers a centralized area to complete new hardware orders for employees, saving time and allowing full transparency in to eligibility and costs. The Adaptis procurement workflows also allow for email approvals when requests are received from end users.


Mobile policy creation and current environment assessments

Adaptis Mobile allows policy compliance enforcement and through it’s software solutions. Don’t have a mobile device policy in place? Adaptis Mobile has completed several for clients to be able to define best practices for corporately provided devices.


Account consolidation projects

Moving lines from one carrier to another? Adaptis Mobile specializes in precise phone number porting procedures to reduce downtime and expedite new device procurement. We manage the entire process from start to finish, including onsite presence, where required.


On-site training sessions and project management

Does your user base have questions around how they use their mobile device for business and constant technology changes? Adaptis Mobile offers onsite training sessions to assist users in understand best practices, as well as on device functions to increase efficiencies and user experience.


Mobile app's and process form development

Adaptis Mobile’s development team allows flexibility in to building just about any business application that your company requires. Whether its making common business work forms and documents digital to increase revenues and efficiencies, or building a mobile app for your business, Adaptis can help.


Seamless Account Visibility
and Control

The Adaptis Engage web based SaaS portal empowers administrators to make on the fly account changes and requests with the push of a button. No software to install means easy implementation.

View plan details, features and cost trending on a per user level. Achieve device policy compliance with easy to understand overviews and reporting, including historical costing and usage data.

Device Procurement
Made Easy

Take control of mobile device orders. The Adaptis ordering portal simplifies new device procurement, device eligibility, approvals and logistics.

Track and reconcile all hardware costs and history at any time with comprehensive reporting capabilities. Automated order approval flows allow for a concise and secure hardware ordering process.

Account
Maintenance
Automation

The Adaptis Engage portal empowers administrators to make on the fly account changes and requests with the push of a button.

View plan details, features and cost trending on a per user level. Our portal allows for device policy compliance enforcement with easy to understand overviews and reporting, including historical costing and usage data.

Flexible Support Models

Adaptis Mobile offers a variety of customized support options to best suit your companies requirements. We understand that no two companies are exactly alike and we take the time to determine how to best extend our solutions to show the best value. Allow Adaptis to take on all support, or tell us your vision and we will build it. The choice is yours.

Managed Services Included
Help Desk Support for Admins
Help Desk Support for End Users
Hardware Procurement and Approvals
Account Analyst and Monthly Assessment
Mobile Policy Creation/Review
Carrier Credit Recovery
Managed Services Included
Adaptis Engage Account Management Portal with real-time Changes
End User Report Distribution
Manager/Branch Report Distribution
Accounting GL Report Distribution
Mobile Policy Creation/Review
Adaptis Mobile Smartphone App (iOS, Android)
Professional Services
Mobile App Development
Mobile Form Development
Custom Reporting Development
Tier 1Fully Managed
The most comprehensive fully managed solution. Adaptis supports all day to day telecom operations, including end user support requests.
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Tier 2Shared Management
Shared management for companies who wish to keep end user support internal and liaise administrator requests to Adaptis.
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Tier 3Software and Reporting
Utilize Adaptis Mobile's industry leading account intelligence tools to streamline telecom operation efficiencies, usage, devices and reporting but keep account support internal.
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Supported Carriers

Adaptis Mobile is compatible with all North America Carriers

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