Higher user satisfaction
Give users a direct support avenue for issues that have traditionally been difficult to route and resolve.
Mobile Device Applications
Give mobile users a direct path to support, usage awareness, and cost control.
The Adaptis mobile device application helps corporate users view usage, create support requests, and avoid expensive roaming surprises before they become costly problems.
UsageGive users visibility into costs and activity for their specific line.
SupportCreate direct help desk requests without chasing internal contacts.
RoamingMitigate unexpected international charges with location-aware support.
Usage Awareness
Reduce support friction for remote and mobile users.
End users experience several challenges when using a corporately provided mobile device. Lack of billing visibility, limited support avenues, and expensive roaming charges can cause users to spend too much time engaging internal support contacts for basic questions and time-consuming requests.
The Adaptis Mobile device application allows users to view detailed historical billing for their line, create support requests for the Adaptis Mobile Help Desk team, and avoid unexpected international roaming charges through Adaptis Mobile roaming location services.
Adaptis support staff can help add the appropriate international roaming plan for the user before charges are incurred, giving your organization a cleaner way to manage support and cost awareness.
Support, usage awareness, and cost control in one user-facing tool.The Adaptis application helps users get help faster while giving organizations a clearer path for support routing and proactive roaming management.
Application Benefits
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Help users succeed without creating more internal support work.
The Adaptis Mobile device application assists users with support, usage awareness, roaming readiness, and cost control while helping administrators create a cleaner user support experience.
Usage visibility
Let users see costs and usage information for their specific corporate mobile device.
One-touch support
Enable push-to-call and ticket creation options that move users into the right support path faster.
Roaming notifications
Use intuitive roaming alerts to help mitigate unexpected international usage charges.
Flexible routing
Route support based on client requirements, internal policies, approval paths, and account structure.
How It Helps
User visibility
Support routing
Roaming control
A simpler mobile support experience for users and administrators.
Users understand their own line.
Historical billing and usage views help users answer common questions without escalating every request internally.
Requests move to the right team.
Support requests can be created through the app and routed to the Adaptis Help Desk for completion and follow-up.
Charges are addressed earlier.
Roaming location services help identify travel needs before expensive international charges appear on the invoice.
Give users a cleaner way to get mobility support.
Schedule a practical review and see how the Adaptis Mobile device application can improve user satisfaction, support routing, usage awareness, and roaming cost control.